Solviera is the controller responsible for personal information described in this policy. We respect your privacy and process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and other applicable law.
Who to contact
Privacy enquiries can be sent to charliely6666@gmail.com or Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.
Information we collect
- Identity and contact information, such as name, email, telephone number, billing address and delivery address.
- Order and transaction information, including products, prices, refunds and payment status. Payment providers process full payment credentials on our behalf.
- Account and customer-service information, including login details where an account is used, messages, return requests and preferences.
- Technical and usage information, such as IP address, device and browser data, cookie identifiers, pages viewed, referral information and security logs.
- Marketing preferences and interactions with communications, where applicable.
How and why we use information
| Purpose | Typical information | UK GDPR lawful basis |
|---|---|---|
| Process, dispatch and support orders; handle returns and refunds | Identity, contact, order and payment-status data | Performance of a contract; legal obligation where applicable |
| Provide customer service and maintain service records | Contact, order and communications data | Performance of a contract; legitimate interests in supporting customers and resolving disputes |
| Prevent fraud, misuse and security incidents | Transaction, account, device, network and security data | Legitimate interests in protecting customers and our business; legal obligation where applicable |
| Meet tax, accounting, sanctions and other legal duties | Identity, contact, order and transaction records | Legal obligation |
| Improve the website, understand performance and diagnose faults | Technical, usage and aggregated analytics data | Legitimate interests; consent where required for non-essential cookies |
| Send direct marketing | Contact details, preferences and engagement data | Consent, or legitimate interests where permitted by electronic-marketing law; you can opt out at any time |
Cookies and similar technologies
We use essential technologies needed for the basket, checkout, security and core website functions. We use non-essential analytics or advertising technologies only as described in the cookie notice or consent tool shown on the website. You can change your choices through your browser settings and, where displayed, the website’s cookie-consent controls. Browser settings may also block or delete cookies, but this can affect website functions.
Who receives information
We share information only as needed with categories of recipient such as our ecommerce platform, payment processors, fraud-prevention providers, fulfilment partners, carriers, customer-support and email providers, analytics providers, professional advisers, authorities where legally required, and a buyer or successor in a legitimate corporate transaction. Our current key service-provider information is available on request by emailing charliely6666@gmail.com. We do not sell personal information for money.
International transfers
Some recipients may process information outside the United Kingdom. Where UK data-protection law requires a safeguard, we use an adequacy regulation, the UK International Data Transfer Agreement or UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism. You may contact us for more information about relevant safeguards.
How long we keep information
- Order, payment-status, tax and accounting records: 6 years from the transaction date.
- Customer-service and dispute records: 3 years after the enquiry is closed, or up to 6 years where needed for a dispute or legal claim.
- Marketing records: until you opt out; we then keep only the minimum suppression information needed to honour that choice.
- Technical, analytics and security records: 12 months, unless a longer period is needed to investigate fraud, misuse or a security incident.
We may keep information longer where required by law, necessary for a legal claim, or needed to investigate fraud or security incidents. We delete or anonymise information when it is no longer needed.
Your rights
Depending on the circumstances, you may have rights to access your information; correct inaccurate information; request erasure; restrict processing; object to processing based on legitimate interests or to direct marketing; receive certain information in a portable format; and withdraw consent without affecting earlier lawful processing. You may also have rights concerning solely automated decisions with legal or similarly significant effects. These rights can be subject to legal conditions and exceptions.
To exercise a right, email charliely6666@gmail.com. We may need to verify your identity. We normally respond within one month, subject to any lawful extension.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information about making a complaint is available at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy to reflect changes in our services, providers or legal duties. The latest version will be posted here with its revision date. Where a change materially affects you, we will provide additional notice when appropriate.